Return policy

Effective Date: July 2026

This Return & Refund Policy applies to all dried fruit products purchased through mekiyor.com.

Due to the nature of food products, we have specific return and refund guidelines designed to ensure product safety, quality control, and customer satisfaction. By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

1. General Return Policy for Food Products

For food safety reasons, we generally do not accept returns of:

• Opened or partially consumed products

• Products without original packaging

• Products damaged due to improper storage or handling after delivery

• Products returned due to personal taste preferences, flavor preferences, or changes of mind

We encourage customers to review product descriptions, ingredients, and storage recommendations before purchasing.

2. Eligible Refund or Replacement Situations

We will review refund or replacement requests in the following situations:

• The product arrives damaged during shipping

• The package is significantly damaged or compromised during transit

• The product received is incorrect or different from the ordered item

• The product has quality issues upon arrival, such as abnormal condition or packaging defects

Requests must meet the requirements described in this policy.

3. Reporting Time Requirement

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us verify the issue, please provide:

• Your order number

• Clear photos of the shipping package and shipping label

• Photos or videos showing the product issue

• A brief description of the problem

Failure to provide sufficient information may delay or prevent approval of your request.

4. Refund Process

Once we receive your request and supporting information:

1. Our customer support team will review the submitted materials within 2–3 business days.

2. We will notify you of the approval decision and provide further instructions if additional information is required.

3. If approved, your refund will be processed to the original payment method.

Approved refunds are typically completed within 7–10 business days, depending on your payment provider's processing time.

5. Replacement & Exchange Policy

For eligible issues such as damaged products, incorrect items, or quality problems, customers may request a replacement instead of a refund.

Replacement requirements:

• The request must be submitted within 48 hours of delivery.

• Required photos or videos must be provided for verification.

• The original product information and order details must be confirmed.

If a replacement is approved:

• We will arrange a replacement shipment at no additional product cost.

• Replacement orders are usually processed within 2–3 business days after approval.

• Delivery time will depend on the shipping method and destination.

Due to food safety regulations, we do not accept exchanges for opened, consumed, or used food products.

6. Return Shipping & Restocking Fees

Because our products are food items, approved returns are limited to specific situations.

For approved returns:

• If the issue is caused by our error or a product defect, we will cover reasonable return or replacement costs.

• If a return is approved due to circumstances not related to product quality, the customer may be responsible for return shipping costs.

A restocking fee will generally not be charged for defective, damaged, or incorrect products.

If a return is approved for reasons unrelated to product quality, a restocking fee of up to 15% of the product purchase price may apply to cover inspection and handling costs.

7. Non-Refundable Situations

Refunds or replacements will not be provided for:

• Incorrect shipping addresses provided by customers

• Packages refused by the customer

• Failure to collect or receive delivered packages

• Products damaged due to improper storage after delivery

• Requests submitted after the required reporting period

• Personal preference or dissatisfaction with taste

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once an order has been shipped, it cannot be canceled and will be handled according to this Return & Refund Policy.

9. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information

• Inspecting packages promptly after delivery

• Following product storage instructions

• Contacting us within the required timeframe if any issue occurs

10. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated Effective Date. Continued use of our website after updates are posted means you accept the revised policy.

11. Contact Us

If you have any questions regarding returns, refunds, replacements, or order issues, please contact our customer support team:

Email: [email protected]

Business Address:
F6 CROSS STREET
KET WEST FL 33040
United States